FAQs

1Our small print is BIG
Prices include all materials needed
No enrolment fee
No single supplement charged
Accommodation prices are calculated on a daily basis, so you can choose to stay as long as you want
Courses and activities are run even if only one person is booked (unless otherwise stated)
2How do I book?

To secure a space, please check with us we have availability for your level of Spanish on any given week. Then pay a €150 deposit per week, per person through our online shop here.

Once you have booked we’ll send you an invoice displaying the total cost of your holiday and we’ll also make reservations for your accommodation, transfers and any other extra activities you might have booked!

If you have any questions at any point, don’t hesitate to get in touch. Otherwise, we'll get in touch to let you know when we receive your details and payment!

3How to pay for your course, accommodation, etc.

The full price of the course will be due 30 days prior the course start date. If you book less than 30 days in advance don’t worry. We’ll give you further instructions via e-mail as soon as we receive your deposit payment.
You will be able to pay with a credit or debit card, via bank transfer, or using TransferWise.

4Cancellation Policy

Once you have paid the deposit, we will accept your cancellation if you contact us via e-mail. The amount we will be able to refund will depend on how early you are able to contact us. If you contact us:

More than 30 days prior to the course start date, we will be able to refund all the money you have paid, except €60 :-)
Between 30 and 15 days prior to the course start date, we will be able to refund all the money you have paid, except the €150 deposit :-|
Unfortunately, if you notify us with less than 15 days of the course start date or have to cancel after the course has started, we will not be able to refund any money :-(
5Level of Spanish

We cater for all levels of Spanish… just not at the same time! We’re a small school so we normally run a couple of different levels each week. If you’re not an absolute beginner, we’ll send you our level test after you book so we can plan for your course.

6Level of difficulty of walks

​We adapt the walks to the level of fitness and ability of the group, so ​that shouldn't be a problem! If you have any health issues we ask you to let our guide know in confidence before you do the first walk.
The area is mountainous and although we do have a range of flatter coastal and riverside walks, you can expect some steep bits… or very steep ones if you’re up for it!

7How does a family stay work?

If you book a family stay on a bed & breakfast basis, the family will provide your breakfast and that you’ll have access to the kitchen to cook your own food for the rest of the meals. If the family is able to and you want them to provide any more meals, you can pay for them at the end of the week in the school.
If you prefer to stay on a half-board basis, the family will provide you with breakfast and dinner. Please note Spanish meal times might differ quite a lot from your normal customs. Having dinner around 21.00 is the norm here!
Whatever basis you book in, it will give you access to laundry facilities.

We don't generally recommend absolute beginners to stay with a family. It's not a problem as we'd always be to hand to sort out any major communication breakdowns, but it is quite tough on you! Lessons and walks are in Spanish, so you get plenty of exposure to the language during the day. Also, hardly no English is spoken in the village. However, it is true that this option would give you a more "real" taste of Spain, so taking this into consideration, it's totally up to you!

8How do I get to the school?

Our closest international airport is Santander (at a 45-minute drive from Panes). We also provide a transfer service from Bilbao and Asturias airports (around 2 hours’ drive). You can check available national and international connections here.

There are public transport links to Panes from all three airports:

You can check bus services from Bilbao, Oviedo and Santander to Unquera (which is only 10k from Panes) here.
For direct buses from Santander to Panes, please check this link.​

You can get to Torrelavega from all major Spanish cities via train.

Santander, Gijón and Bilbao are international ferry destinations too.

These are the prices of the transfer service:

destination single return distance
Santander 66€ 132€ 80 kms
Torrelavega 54€ 108€ 55 kms
Panes-Unquera 12€ 24€ 10 kms
Bilbao/Asturias 120€ 240€ 170 kms
9What can I do in my free time in Panes and the area?
You can check out some options here.
10 What’s the class size?

Our classes are a maximum of 6 people, but the average number of students per class is 3. Up to two groups can go together on the walks or other activities.

11What's your closest airport?

Our closest international airport is Santander (at a 45-minute drive from Panes). Please see Q8 above for further information on how to get here!

12When do I need to get there to start my course?
Intensive courses start every Monday, so we recommend you get here the Sunday before at the latest. This way you won't miss a thing! We normally get started at 9.00am, but you will receive detailed instructions a couple of days before get here.
Intensive courses can be held for as many weeks as you want to.
13What do I need to take with me?
Walk & Talk course - We will send you our recommended kit list about a week before you travel.
Extreme Spanish - all equipment for the outdoor activities is provided, but comfortable walking shoes or trainers and/or sandals are recommended for before and after particularly water sports.
Family Activity - all equipment for the outdoor activities is provided, but comfortable walking shoes or trainers and or sandals are recommended for before and after particularly water sports.
Yoga+Pilates - comfortable clothing. All other equipment is provided. Others - no extra equipment is required.
14Travel Insurance
If you are a citizen of the European Union, we recommend you request your national health service an E-111 which will allow you to access the Spanish health service for free (or at least with a guarantee of reimbursement when you return). It is obviously personal choice to purchase additional travel insurance. We advise students from all other countries to purchase a comprehensive travel insurance.

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